Refund policy

Requesting a Return

You have 30 days after receiving your item to request a return.

To begin, email support@beforedarksupply.com with your order number, the item you wish to return, and the reason for your request.

Items must be unused, in their original condition, with original packaging, tags, and included accessories. Proof of purchase is required.

Return Instructions and Shipping

Please contact us before sending anything back. If your return is approved, we will provide the correct return address and shipping instructions.

Some products ship directly from our suppliers, so return addresses may vary. Any applicable return shipping costs will be explained before you proceed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@beforedarksupply.com as soon as possible.

Include your order number, a description of the issue, and photos of the item and packaging. We will review the issue and help arrange an appropriate resolution.

Items Requiring Special Handling

Certain products, including opened first aid supplies, personal care items, batteries, and hazardous materials, may have return or shipping restrictions. Contact us for instructions before returning these items.

These restrictions do not prevent you from reporting damaged, defective, or incorrect items.

Exchanges

If you would like a different item, contact us first. We will explain the available options and whether a return and separate purchase are needed.

Refunds

We will notify you when your return has been received and reviewed, and whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.